Privacy Policy

Last updated: December 3, 2025

1. Introduction

VOLANDOO SOLUTIONS SLU ("we," "our," or "us") operates the Volandoo platform (the "Service") for the free flight community, including paragliding, hang gliding, and glider pilots. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Company Information:
VOLANDOO SOLUTIONS SLU
NIF: B44544914
Address: CALLE VERGE DEL PILAR, NUM 15, 46210 PICANYA - (VALENCIA), Spain
Email: info@volandoo.com
Data Protection Officer: dpd@gesercos.es

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Account information (name, email address, username, profile photo)
• Contact information for emergency notifications
• Flight data and tracking information
• Social interactions (comments, likes, follows)
• Event participation and competition data
• Device information and app usage data

2.2 Location Data

Our Service collects precise location data when you use our tracking features:

• GPS coordinates during flight tracking
• Takeoff and landing locations
• Flight paths and altitude data
• Ground movement during Hike & Fly activities

2.3 Technical Information

We automatically collect certain technical information, including:

• Device information (model, operating system, unique device identifiers)
• IP address and network information
• App usage patterns and performance data
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information ONLY to provide and improve our Service. We do NOT share your data with anyone for any purpose. Your information remains private and is never provided to external parties.

We use the information we collect to:

• Provide and maintain our Service
• Enable real-time flight tracking and sharing
• Create and maintain your flight logbook
• Facilitate social interactions and community features
• Organize and manage events and competitions
• Send emergency notifications to your contacts
• Improve our Service and develop new features
• Ensure safety and prevent misuse
• Comply with legal obligations

We do NOT: Sell your data, share it with anyone, provide it to third parties, or use it for any purpose other than providing our Service to you.

4. Information Sharing and Disclosure

We do NOT sell, rent, or share your personal information with anyone for any purpose. Your data remains private and is never provided to external parties, companies, or individuals under any circumstances.

We may share your information only in the following limited circumstances:

• Public Information: Your flight tracks, profile information, and social interactions may be visible to other users of the Service (this is part of the core functionality you choose to use)
• Emergency Contacts: We may share your location and flight status with your designated emergency contacts (only when you explicitly set up emergency notifications)
• Essential Service Providers: We share minimal technical information with essential service providers (like Firebase for app functionality) who are bound by strict data protection agreements and cannot use your data for their own purposes
• Legal Requirements: We may disclose information only when required by law or to protect our rights and safety

Important: We never share your personal data with anyone for any purpose. Your information is never sold, rented, shared, or provided to any external parties under any circumstances.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your personal information
• Right to restrict processing of your information
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at dpd@gesercos.es

8. Third-Party Services

Our Service uses third-party technical services for essential functionality, but we do NOT share your personal data with anyone. These integrations are purely technical and your data remains under our control:

• Firebase: Technical infrastructure for authentication, database, and storage (data remains under our control)
• Facebook: Login authentication only (we do not share your flight data or personal information with Facebook)
• Telegram: Emergency notification delivery only (we do not share your data with Telegram)
• PostHog: Anonymous usage analytics only (no personal data is shared)
• Mapbox: Map display services only (we do not share your location data with Mapbox)

Data Protection: All third-party services are bound by strict data protection agreements and cannot use your personal information for their own purposes. Your data remains under our control and is never shared with anyone for any purpose.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

VOLANDOO SOLUTIONS SLU
Email: info@volandoo.com
Data Protection Officer: dpd@gesercos.es
Address: CALLE VERGE DEL PILAR, NUM 15, 46210 PICANYA - (VALENCIA), Spain